User Agreement


Welcome to the Excellent Games Inc. ( a Delaware company with principal offices at 8 THE GREEN, STE R, Dover, DE, Kent, 19901, Company number: 7261020)


Terms and Conditions for the Use of Information by entertainment Website rappelz-ex.com.

This Terms and Conditions for the Use of Information Agreement (hereinafter – “Agreement”) is applied to regulate legal relationship as between the User and the Right Holder of the Website rappelz-ex.com.

Hereinafter - «Right Holder», Operator», «We», «Us», «Our») website («Website»).


Contents:

1. Terms and Definitions

2. Subject-matter of the Agreement

3. Entry into force of this Agreement

4. Rights and Obligations of the Parties

5. Privacy and Security

6. Additional Paid Services

7. Refund / Return / Cancellation Policy

8. Disclaimer of Warranties

9. Additional Provisions





1. Terms and Definitions used 

Operator – the Right Holder of the Website rappelz-ex.com, is a Party to this User Agreement. Operator provides administration and maintenance of the Website services, provides access to the Website and services (as well as paid services) in accordance with the terms and conditions established by this Agreement. 

User – an individual visiting the Website or taking part in the projects organized by the Website rappelz-ex.com. The User, as well as the Operator is a Party to this Agreement. 

Website – Internet site, located on the Internet by https://rappelz-ex.com. The access of the Users to the Website is granted by the Operator only. All rights to use the Website belong exclusively to the Operator. 

Services – granting Users access to the Website, Services, participation in projects under the conditions set out in the Agreement. Services are provided by the Operator free of charge. The only exceptions are the Additional Paid Services, where fees are applied. All the Services are provided exceptionally within the Website, i.e. while using it by the User. 

Additional Paid Services – providing for the User special additional opportunities for a fee. Such Services are not mandatory and are provided by the Operator upon request and at the desire of the User exclusively within the Website. 

2. Subject-matter of the Agreement 

2.1. Granting access to the Website (Services, Additional Paid Services) by the Operator is conducted to unlimited number of persons under the terms of the Agreement. 

2.2. The User is aware that the main purpose of the projects within rappelz-ex.com is entertainment only and is by no means related, connected or associated with gambling. 

2.3. You can get acquainted with the list of goods, services and their prices by following the link link.

3. Entry into force of this Agreement 

3.1. From the moment of accepting the Agreement the User shall have the rights and obligations set out in this Agreement. 

3.2. The User accepts and agrees with the Terms and Conditions of this Agreement by registration on the Website rappelz-ex.com. Accepting this Agreement means full and unconditional acceptance of all Terms and Conditions of this Agreement as well as it’s Annexes. 

3.3. If for whatever reason the User does not agree with Terms and Conditions of this Agreement as well as it’s Annexes the User is obliged to terminate usage of the Website. 

3.4. Using the Website shall be ensured only after acceptance of the present Agreement by the User. 

3.5. By accepting the present Agreement, the User confirms his being able and capable to conclude this Agreement. The Operator is not obliged to carry out check and validation of the data, entered by the User during the registration on the Website. 

3.6. If for the purpose of using the infotainment Website rappelz-ex.com or participation in the projects within the Website a user account is required (hereinafter “User Account”), the User must complete the registration procedure providing full and accurate relevant information (including User’s e-mail address) in an appropriate form. When advertisements regarding participation in affiliate programs are posted in the Website the registered User shall have the right to participate in lotteries and competitions organized by the partners of the Website rappelz-ex.com. 

4. Rights and Obligations of Parties 

4.1. Rights and Obligations of the User In accordance with the present Agreement the User shall have the right to: Use the Website for personal, non-commercial purposes only. Use all the Services (including Additional Paid Services) provided by the Operator. If necessary to take advantage of the technical support offered by the Operator, to address the Operator using the Contact information or by filling out the feedback form. Free of charge (excluding Additional Paid Services) use the Website and participate in the projects organized. 

4.2. User’s Obligations In accordance with the present Agreement the User shall be obliged to: Provide true and accurate information during the registration process on the Website. Independently take all necessary measures to ensure effective security of the individual User Account. Not to grant access to the User Account to third persons. If necessary by the Operator’s request to provide confirmation of the personal data, entered on the Website during the registration process. To follow the Operator’s directions within the current Website. Not to violate the Copyright and intellectual property rights within the current Website. To comply without limitation with all the conditions established by this Agreement. The User undertakes to use the Website for entertainment purposes only without deriving any commercial benefits from the Website. 

4.3. User is not entitled While using the Operator’s Website the User must not: Exploit the errors (bugs) of the Website, to receive or establish unsanctioned access to the general database, computer system, to modify the program code. The User is prohibited to use any kind of malicious software, which may be potentially harmful to the Website, as well as special software which may give him any superiority over other Users. In case of identifying such violations the Operator shall be entitled to impose penalties on the violators including banning access to the Website and deleting the User Account. 

To limit access to the Website of other Users. To conduct or to be involved in fraud or any other illegal actions. To advertise anything not related to the Website without the prior written permission of the Operator. To use abusive and threatening language directed against the Operator or other Users, to distribute materials propagating violence, racial hatred, non-acceptance of religious faiths, containing pornographic information, advertising drugs, or calling for the violent overthrow of the authorities. To organize adverse publicity (anti-advertising) for the Website within or outside the latter. The User accepts that his rights and obligations may be modified by the Operator 

4.4. Operator’s Rights In accordance with the present Agreement the Operator shall have the right to: At any time unilaterally and at his own discretion without prior notification of the Users to expand, modify, terminate or limit providing of the Services as well as Additional Paid Services. To manage all processes on the Website at his sole discretion. To terminate, modify changes of any processes without prior notification of the User. To apply sanctions in case of detection violations of this Agreement. To modify/delete User’s information on the Website. To track and store identification and statistical information about the User. To send Users technical information, advertising, as well as other information related to the Website, Services and Additional Paid Services. To take all legitimate measures to protect his Copyright and intellectual property rights. Modify, change, edit the Website at his discretion without informing the User beforehand. The Operator’s omission or failure to take immediate actions against User’s violations do not exclude applying relevant penalties at a later date. 

4.5. Operator’s Obligations As a Party to this User Agreement the Operator shall be obliged: To ensure possibility of accessing Operator’s Services by the User within the Website (including possibility of receiving of Additional Paid Services). To respond to Users’ queries, in case of disputes to take all possible measures to resolve them. 

4.6. Operator’s Liability limits In accordance with this section the Operator shall not be liable for: Any damage, potential or caused to personal data or a computer of the User in connection with using the Website or the Website. Direct or indirect losses caused to the User in connection with using or inaccessibility of the Website (impossibility of using), third persons and other participants’ behavior and attitude in the projects of the Website, unauthorized access to personal data of the User. User’s statements, information distributed by the User and other illegal actions undertaken by the User within or outside the Website. Information specified by the User during registration procedure, lost possibility to access the Website (login, password, etc.). Loss by the User of acquired virtual valuables which resulted from rendering Services and Additional Paid Services by the Operator. Payment of Services by the User and related expenses. Smooth and undisturbed operation of the Website. Possibilities of the User connected with Internet access and data transmission speed. 

4.7. Operator shall not Guarantee: Continuous, fast, reliable or error-free operating of the Website, access to its resources, Services as well as Additional Paid Services. The fact that the Website will fully meet and satisfy User’s requirements and expectations. Consistency between the quality of the rendered Services with User’s expectations. The Operator shall not be obliged to provide upon the User’s request documents and other evidence of violation (by the User) of the present Agreement or grounds for applying against the User penalties or taking disciplinary measures. The User uses the Website, the Website of the Operator solely voluntarily, at his own risk and without any pressure from any source. The User understands possible risks, connected with using the resources of the Operator and has no claims of a material nature. 

5. Privacy and Security 

5.1. Confidential information – information obtained by the Operator during registration of the User on the Website and during visiting the Website.

5.2. Confidential information shall not be disclosed or transferred to third parties. 

5.3. Personal data may be transferred by the Operator only in cases: On the basis of official request from law enforcement agencies (violation of local or international legislation). Individual will of the User. Impossibility to use Services and Additional Paid Services within the Website (the User is informed about this in advance). Violation of the Paragraphs of this Agreement (left to the discretion of the Operator). 

5.4. The Operator ensures security of personal data of the User by using specialized software. In case of unauthorized access to the Website of third parties User’s data security may not be guaranteed. 

6. Additional Paid Services 

6.1. On User’s preference the Operator provides Additional Paid Services, which allow to use advanced features of the Website. 

6.2. Additional Paid Services are not a prerequisite for using the Website or taking part in the projects on the Website.

6.3. From the moment when the funds are written-off by the Operator from the User’s account the Additional Payable Service shall be considered to be provided fully and of appropriate quality. 

6.4. After providing an Additional Payable Service funds spent on it shall not be a subject to refunding. 

6.5. The User agrees that the Operator shall have the right to store personal data obtained during purchasing Additional Paid Services. 

6.6. List of Additional Paid Services and their cost shall be published by the Operator only on the Website. Any possible information and offers to purchase relevant Services on third-party resources shall be regarded as fraud for which the Operator is not liable. 

6.7. Information about ways and possibilities to acquire Additional Paid Services is given by the Operator on the Website. 

6.8. The Operator shall not provide explanations on working with payment systems through which the User intends to purchase Additional Paid Services, as well as shall not carry the responsibility for their proper operation. 

6.9. In case of technical failure of the Websites or deliberate actions by the User, as well as in other cases when Additional Paid Services were provided without full or partial writing-off funds from the User’s account, the User must report such fact to the Operator. Following that the User is obliged to repay the debt. 

6.10. The Operator shall not compensate the User his funds fully or partially used for Additional Paid Services. 

6.11. The User at his own expense independently bears all financial expenses connected with purchasing (funds transfer) of Additional Paid Services. This section includes commission fees, taxes and other costs. 

6.12. The User guarantees the Operator that he is legitimate and that he has a right to conclude this Agreement in part of Additional Paid Services. 

6.13. In case of purchasing of Additional Paid Services by the User aged under 18 years old, he must obtain prior consent for the financial transaction from his legitimate representatives. The fact of purchasing Additional Paid Services confirms obtaining such an approval from the legitimate representative. If necessary, the Operator has the right to request a written confirmation of the mentioned approval as well as passport data to establish the real age of the User. 

6.14. The responsibility for purchasing Additional Paid Services rests wholly on the User and his legitimate representatives. 

6.15. Disputes about responsibility for the purchase of Additional Paid Services shall not be acceptable. 

6.16. Obtaining Additional Paid Services is possible only after their cost is fully paid. 

7. Refund/Return/Cancellation Policy 

7.1. From the moment when the funds are written-off by the Operator from the User’s account the Additional Payable Service shall be considered to be provided fully and of appropriate quality 

7.2. All products and services on our website are digital goods. We may consider refunds for purchased Digital Game Products as part of a clear and secure purchase process. Most users looking for a refund for a purchase just want to fix the problem, but sometimes this procedure is abused. We reserve the right to discontinue offering this feature if we find that the refund procedure has been abused, except as required by law.
All sales of Digital Game Products are final, but we understand that good reasons may arise. When you request a refund for purchased products, and depending on the type of purchase or content considered in establishing a refund eligibility, we take into account various factors, such as time elapsed since purchase, time elapsed since product launch and the nature of your use of the product you purchased.
For disposable items (such as consumables or in-game currency), your request will only be accepted if the item has not been altered or used. In case of a refund, the refund is made exclusively to the same bank card / account from which the payment was made.

7.3. Information about ways and possibilities to acquire Additional Paid Services is given by the Operator on the Website. 

7.4. The Operator shall not compensate the User his funds used for Additional Paid Services. 

7.5. The User at his own expense independently bears all financial expenses connected with purchasing (funds transfer) of Additional Paid Services. This section includes commission fees, taxes and other costs. 

8.DISCLAIMER OF WARRANTIES. 

ALL SERVICES ON THE WEBSITE ARE PROVIDED ACCORDING TO THE “AS IS” CONCEPT. THE OPERATOR REFUSES TO PROVIDE GUARANTEES REGARDING SERVICES OR VIRTUAL VALUABLES. AS FAR AS POSSIBLE AND PERMITTED BY THE APPLICABLE LEGISLATION THE WEBSITE RAPPELZ-EX.COM DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 

THE WEBSITE DISCLAIMS ANY RESPONSIBILITY BASED ON CIVIL OFFENCE, NEGLIGENCE, UNLIMITED LIABILITY, ETC. FOR ANY DAMAGE (INCLUDING DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL) RESULTING FROM THE USE OF SERVICES OF RAPPELZ-EX.COM, VIRTUAL VALUABLES, EVEN IN CASE THE OPERATOR HAS BEEN MADE AWARE OF THE POSSIBILITY OF OCCURRENCE OF SUCH A DAMAGE.

9. Additional Provisions 

9.1. If the User does not have the right to use the Website according to his country’s legislation or there exist other restrictions (admission by age and others), he has to with no warning to renounce the use of the Website, as well as particular given Services. The User personally takes full responsibility for using the Website in his own country, based on local and international legislation. 

9.2. Non-validity of one or several items/sections of this User Agreement shall not produce the effect of invalidity on the Agreement as a whole. 

9.3. The present Agreement can be changed, supplemented by the Operator without prior notice to the User. Any changes or updates will be effective immediately upon posting to this site. In order to avoid disputes the User undertakes to regularly familiarize himself with alterations to the provisions of the present Agreement available on the Website where it is in the public domain. 

9.4. When registering on the Website, Usertvael accepts this agreement. Also, the user agrees with the rules of game servers and the general rules of communication within the framework of the game Website. You can read the rules by following the link Game server rules

Click this link to read Privacy Policy.


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